Cellcom Communications is a Bell vendor specializing in cutting-edge mobile, internet, and TV technology. Thanks to Canada's largest 4G, LTE, and Wi-Fi network, customers can stay connected wherever they are. The company has 31 Bell retailers in the greater metropolitan area and a team that serves corporate customers. With its high levels of success in retail and large corporations, the company positioned itself as a versatile partner for Bell. 

In 2017, Cellcom built an in-house IT team to manage all IT operations. But they started experiencing network issues which decreased productivity and resource efficiency. The company reached out to us for the first time to perform an evaluation of its IT environment and help improve its in-house IT team. After that, they wanted to give their in-house team a second chance to fix the outlined issues. However, their team couldn't address the problems adequately due to a lack of expertise. The company needed a reliable and highly skilled IT partner to take the burden off of their in-house team and help them scale rapidly. 

To address the challenge, Cellcom replaced their in-house IT team with our part-time employees. We performed a proactive IT consultation to mitigate the problems and plan for the future. Then, we applied changes in their IT environment by building a robust IT infrastructure. We reduced their costs and augmented their uptime. And we covered all operations, including deployment, testing, and monitoring. 

We offered Cellcom a comprehensive IT outsourcing package customized according to their business needs and industry requirements. We developed a strategic plan to address their current and future objectives through IT consulting.

We provided the company with around-the-clock IT monitoring to keep an eye on their IT environment and resolve unexpected issues. We also offered them network support to monitor performance, perform upgrades, optimize server capacity, and secure data. In addition, we performed end-user support to provide employees and clients with prompt assistance. Finally, we implemented resilient IT security procedures to keep the business secure. 

We provided the company with other services related to marketing, including email blasts and website development. We designed a turnkey solution for their website that included all the features that matched their needs. We integrated the website with third-party vendors and improved its SEO and development. These efforts helped them optimize their online visibility and increase their web sales. 

Our efforts resulted in increased uptime, improved productivity, and cost savings for Cellcom. We helped the company become Bell's largest dealer by allowing them to scale rapidly and increase sales. Thanks to our efforts, Cellcom was able to focus on its core business operations and leave the IT burden to us.