Maintaining your technology can be a full-time job.
Dedicated IT Maintenance and Support team at your disposal.
Between software updates, security threats, and hardware failures, it seems like something is always breaking. Our team of experts will take the hassle out of technology for you.
Comprehensive support and maintenance that maximize productivity.
24 / 7 / 365 expert support
When faced with the unexpected, we are here to provide you with a reliable remote response or an on-site visit as needed. We offer personalized and proactive support along with knowledgeable resources that will exceed your expectations.
Quick response times
We resolve your urgent and time-sensitive issues in a guaranteed quick response time. We adapt to your company needs and procedures to provide you with the best assistance. And we use our problem-solving and communication skills to ensure efficient information transmission.
Infrastructure monitoring
Protect your infrastructure with our real-time monitoring service. We'll keep an eye on your environment 24/7, so you can rest easy knowing that any problems will be detected and resolved before they cause significant damage. Plus, our client portal gives you complete visibility into all of your monitored systems - so you always know what's happening, no matter where you are.
Business process review
We conduct an in-depth review of your business and document your daily activities to identify risks related to the implementation of a new system. We study your current workflow, processes, and software use. And we analyze areas of inefficiency, redundancy, and waste. Your team will get reacquainted with your business processes and learn to use new technology tools.
Is your business prepared for the unexpected?
"When they work with our employees, they resolve the problem quickly, and if the problem is not resolved, they look deeper to fix it permanently. Having them with us helps improve the service that we provide to our employees."
"Dealing with very knowledgeable and professional staff members, the support and timely resolution to our needs. I was delighted with their professionalism, timeliness, and excellent service."
"The technicians are competent, patient, and attentive. They always follow up and make
sure to respond adequately to our needs and concerns. With Genatec, I feel safe, I don't need to worry about our IT structure."
"We've tried hiring an internal IT team —it just didn't cut it. Genatec assigned an entire squad of architects and technicians to our account, reduced our IT costs and provided an incredible service!"
"I wanted to say how much we love working with your team. You are true professionals that are always so helpful. Genatec really walks the talk when it comes to IT and customer service."
"The turnkey solution provided by the experts at Genatec supported our quick expansion. The architecture allowed us to efficiently integrate new stores, grow our team, and develop our business."
Our Partners
We’ve partnered with the greatest companies on the planet, here are a few!
