For 25 years, O'Sole Mio has been inspired by its Italian heritage and has provided its consumers with the finest flavours of Italy. Its objective is to provide fresh, ready-to-eat food derived from high-quality ingredients. Chef Alfredo Napolitano, President of Les Aliments O'Sole Mio, selects all of his ingredients and prepares his recipes without any additives or preservatives, making the company one of the few that offers ready-to-serve dishes prepared exclusively from fresh ingredients.

O'Sole Mio faced the challenge of managing a demanding IT infrastructure that lacked official procedure and documentation. They needed a reliable IT partner who could take full responsibility for their IT department, guiding them through technology-related decisions and upgrading their hardware and software systems without disrupting their operations.

At Genatec, we believe in transforming businesses by elevating their documentation and procedures. We began our partnership with O'Sole Mio by assuming control of their entire IT department, offering strategic guidance and support in all technology-related decisions. Our team collaborated closely with O'Sole Mio to understand their unique needs and develop a comprehensive plan to upgrade their infrastructure and systems.

Initially, our primary goal was to comprehend O'Sole Mio's business processes by carefully observing, analyzing, and documenting their operations to effectively enhance their Wi-Fi infrastructure. 

Last summer, we successfully installed 80 new antennas across their 200,000-square-foot food plant in a seamless operation that did not disrupt any services. Our partnership extends beyond hardware upgrades, as we offer daily user support, ensuring a technician is available on-site every day of the week to assist with any technical needs.

Thanks to our expert guidance and support, O'Sole Mio has experienced significant improvements in their IT infrastructure, leading to increased efficiency and productivity. With a robust and reliable Wi-Fi network, they can now seamlessly manage their operations across the entire plant. Our ongoing collaboration ensures that O'Sole Mio continues to receive top-notch IT support and solutions tailored to their needs.

One of the most impressive metric results was the 100% increase in responsiveness, achieved through the following areas:

• IT Support Response Time: Genatec's dedicated IT support team has helped O'Sole Mio increase their IT support response time by an astounding 100%, resulting in immediate resolution of issues and minimal disruption to their operations.
• Enhanced Communication Channels: Genatec established dedicated communication channels for O'Sole Mio to quickly relay any concerns, inquiries, or technical issues. This streamlined communication process has led to faster issue resolution and increased responsiveness.

This coming summer, we'll undertake an ambitious project to revamp O'Sole Mio's core network by replacing over 20 switches across five locations over a single weekend. This complex task involves managing over 25 VLANs and 600 network drops, showcasing our commitment to delivering exceptional results for O'Sole Mio. Our team is ready to help O'Sole Mio stay ahead in the industry by providing state-of-the-art IT services and support.